FAQ:

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? 

(The 48 contiguous states):

Order Type                              Production Time         Standard Shipping        2 Day Shipping         Next Day Shipping

Paper or Canvas (print only)      5 Bus. Days                   3-7+ Bus days* .            2-3 Bus. Days            1-2 Bus. Days

Acrylic or Metal (print only)       5 Bus. Days                   3-7+ Bus days* .            2-3 Bus. Days             1-2 Bus. Days

Print & Frame Presentations     5 Bus. Days                   3-7+ Bus days*              2-3 Bus. Days             1-2 Bus. Days

Custom Canvas Art                    5 Bus. Days                   3-7+ Bus days*              2-3 Bus. Days             1-2 Bus. Days

Sample Packs                             3 Bus. Days                   3-7+ Bus days*              2-3 Bus. Days             1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.  

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST?

The shipping price is calculated based on weight coefficient of each item. 

* International Shipping (Region A)  Belgium, Ireland, Italy, Luxembourg, Monaco, Netherlands, France, Germany, San Marino, United Kingdom 

International Shipping (Region B)  Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela 

International Shipping (Region C)  Bahamas, Barbados, Bermuda, Cayman Islands, Dominican Republic, Taiwan, Virgin Islands, British 

International Shipping (Region D)  Australia, Guam, Indonesia, Macau, Malaysia, New Zealand, Philippines, Thailand, Vietnam 

International Shipping (Region E)  Bangladesh, Bhutan, India, Nepal, Pakistan 

International Shipping (Region F)  Spain, Sweden, Switzerland 

International Shipping (Region G)  Hong Kong, Japan, Singapore, Taiwan 

International Shipping (Region H)  Czech Republic, Russia, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovak Republic (Slovakia), Slovenia, South Africa 

International Shipping (Region I)  Oman, Bahrain, Brunei Darussalam, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia, Sri Lanka, Turkey, United Arab Emirates, Yemen 

International Shipping (Region J)  Afghanistan, Albania, Algeria, American Samoa, Angola, Armenia, Azerbaijan, Belarus, Benin, Bosnia and Herzegovina, Botswana, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic of the, Cook Islands, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guinea, Guinea-Bissau, Iraq, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lao People's Democratic Republic, Lesotho, Liberia, Libya, Macedonia, Republic of, Madagascar, Malawi, Maldives, Mali, Malta, Mauritania, Mauritius, Mayotte, Micronesia, Federated States of, Moldova, Republic of, Mongolia, Montenegro, Morocco, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Rwanda, Réunion, Samoa, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Switzerland, Tajikistan, Tanzania, United Republic of, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe 

WHEN WILL I RECEIVE MY ORDER?

In general, most frame orders are processed, produced and shipped within 5 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 5 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

HOW ARE YOUR FRAMES SHIPPED?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

DO YOU SHIP ORDERS OUTSIDE THE USA? 

While we are based in the United States, we happily ship orders to a great number of non-U.S. destinations.  Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing. 

INTERNATIONAL DELIVERY TIMES In addition to our production time, international orders usually take 2-5 business days to many major markets for shipping. 

WANT TO KNOW ABOUT ORDERS TO CANADA? 

Canadian shipments typically ship UPS Express Saver , but we reserve the right to utilize other carriers (such as FedEx) depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

DO YOU SHIP TO CANADA?

Canadian shipments typically ship UPS Express Saver , but we reserve the right to utilize other carriers (such as FedEx) depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

TAXES, DUTIES, BROKERAGE FEES AND TARIFFS If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. The carrier will call ahead to collect taxes and duties. We will need the customers phone number for International orders.For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

PACKAGE TRACKING:

Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

PRICES AND SHIPPING CHARGES:

All prices are calculated in United States Dollars (USD).

RETURNS AND REFUNDS:

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact honeypondstudio@gmail.com

CAN I CANCEL MY ORDER?

You can cancel your order within one business day of placing your order. After a business day it's possible that your order has already gone into production. Please contact honeypondstudio@gmail.com

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.   

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